Frequently Asked Questions
About our products
Our candles combine a plant-based rapeseed wax poured in France, pure cotton wicks, and fragrances made with at least 75% ingredients of natural origin. We use no paraffin or petrochemical compounds. The jars and lids are crafted in Tuscany by master glassmakers with centuries-old expertise.
Yes, all our candles are designed to be refilled and reused endlessly. Our refills are coming soon; we will announce their launch on social media and by email.
Our fragrances are composed in Grasse and made with over 75% ingredients of natural origin, chosen for their virtues. Born from a dialogue between the founders and Katell Plisson, a committed perfumer and aromachologist, they are designed as true botanical remedies.
The burn time of a Maison Monravel signature candle (240 g) is estimated at approximately 60 hours. For smaller formats (70 g), the burn time is estimated at approximately 20 hours. This duration is obtained by letting the candle burn in cycles of 1 to 2 hours (until the surface of the wax is completely liquid) in good conditions.
No candle is entirely risk-free. Even with 100% plant-based wax, which produces less soot than paraffin, there are still slight emissions and the inherent risk of an open flame. Please follow the safety instructions supplied with our candles: place the candle on a stable, heat-resistant surface, keep a clear space around it, ventilate regularly, never leave it unattended and do not burn it for more than 2 hours at a time.
The scented stone is a genuine fragment of limestone, delivered with its fragrance and botanical notebook. Place it preferably in an enclosed space (small room, office, bathroom, dressing room) and apply a few drops of Maison Monravel fragrance to the stone: it slowly absorbs the plant essences and subtly diffuses the scent over time. To change fragrance, immerse the scented stone in very hot water and let it soak for a few hours.
Order and delivery
Standard delivery takes an average of 2 to 5 business days in France. For the European Union and international delivery, exact costs and delivery times appear at the time of ordering.
We currently serve the entire European Union and select international destinations. Destination availability, delivery times, and shipping costs are listed when placing your order.
Orders are finalized very quickly after validation, so we invite you to contact us as soon as possible. We will do our best to help you.
No, in-store pickup is not currently available.
We accept standard bank cards (Visa, Mastercard, Amex) as well as mobile or online payment solutions (Apple Pay, Google Pay, PayPal).
Returns & Contact
For orders placed within the EU, you have a statutory period of 14 days from receipt of the product to exercise your right of withdrawal. The product must be unused, in its original condition and packaging. Return shipping costs are your responsibility, unless defective. After verification, we will process your refund within a maximum of 14 days.
Returns from outside the European Union are currently not accepted, except for specific provisions in the country concerned.
To make a return, please send us an email with your order number via the contact form available on our website or by emailing contact@maisonmonravel.com. Once the return is validated, we will send you precise instructions and, if necessary, a return label. Then carefully pack the item in its original packaging. Upon receipt, we will inspect the product. If everything is in order, we will process the refund.
Returns from outside the European Union are currently not accepted, except for specific provisions in the country concerned.
Contact us upon receipt with a photo of the affected product, a description of the problem, and your order number to our customer service. We will process your file as a priority and inform you of the solution (exchange or refund).
You can reach us via the contact form on our website or by email at contact@maisonmonravel.com. We do our best to reply quickly to every request. As a young house, we may occasionally take a little longer to respond, but every answer will be careful and personal.









