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Frequently Asked Questions

About our products

What are your scented candles made of?

Our candles combine a plant-based rapeseed wax poured in France, pure cotton wicks, and fragrances made with at least 75% ingredients of natural origin. We use no paraffin or petrochemical compounds. The jars and lids are crafted in Tuscany by master glassmakers with centuries-old expertise.

Are your candles refillable?

Yes, all our candles are designed to be refilled and reused endlessly. Our refills are coming soon; we will announce their launch on social media and by email.

What ingredients do you use in your fragrances?

Our fragrances are composed in Grasse and made with over 75% ingredients of natural origin, chosen for their virtues. Born from a dialogue between the founders and Katell Plisson, a committed perfumer and aromachologist, they are designed as true botanical remedies.

What is the average burn time of a candle?

The burn time of a Maison Monravel signature candle (240 g) is estimated at approximately 60 hours. For smaller formats (70 g), the burn time is estimated at approximately 20 hours. This duration is obtained by letting the candle burn in cycles of 1 to 2 hours (until the surface of the wax is completely liquid) in good conditions.

Is it safe to burn a candle?

No candle is entirely risk-free. Even with 100% plant-based wax, which produces less soot than paraffin, there are still slight emissions and the inherent risk of an open flame. Please follow the safety instructions supplied with our candles: place the candle on a stable, heat-resistant surface, keep a clear space around it, ventilate regularly, never leave it unattended and do not burn it for more than 2 hours at a time.

How do I use the scented stone?

The scented stone is a genuine fragment of limestone, delivered with its fragrance and botanical notebook. Place it preferably in an enclosed space (small room, office, bathroom, dressing room) and apply a few drops of Maison Monravel fragrance to the stone: it slowly absorbs the plant essences and subtly diffuses the scent over time. To change fragrance, immerse the scented stone in very hot water and let it soak for a few hours.

Order and delivery

What are your delivery times and methods?

Standard delivery takes an average of 2 to 5 business days in France. For the European Union and international delivery, exact costs and delivery times appear at the time of ordering.

Do you ship internationally?

We currently serve the entire European Union and select international destinations. Destination availability, delivery times, and shipping costs are listed when placing your order.

Can I modify or cancel my order after validation?

Orders are finalized very quickly after validation, so we invite you to contact us as soon as possible. We will do our best to help you.

Can I pick up my order in store?

No, in-store pickup is not currently available.

What payment methods do you accept?

We accept standard bank cards (Visa, Mastercard, Amex) as well as mobile or online payment solutions (Apple Pay, Google Pay, PayPal).

Returns & Contact

What is your return and exchange policy?

For orders placed within the EU, you have a statutory period of 14 days from receipt of the product to exercise your right of withdrawal. The product must be unused, in its original condition and packaging. Return shipping costs are your responsibility, unless defective. After verification, we will process your refund within a maximum of 14 days.

Returns from outside the European Union are currently not accepted, except for specific provisions in the country concerned.

How do I make a return?

To make a return, please send us an email with your order number via the contact form available on our website or by emailing contact@maisonmonravel.com. Once the return is validated, we will send you precise instructions and, if necessary, a return label. Then carefully pack the item in its original packaging. Upon receipt, we will inspect the product. If everything is in order, we will process the refund.

Returns from outside the European Union are currently not accepted, except for specific provisions in the country concerned.

What if my product is defective or damaged?

Contact us upon receipt with a photo of the affected product, a description of the problem, and your order number to our customer service. We will process your file as a priority and inform you of the solution (exchange or refund).

How can I contact you?

You can reach us via the contact form on our website or by email at contact@maisonmonravel.com. We do our best to reply quickly to every request. As a young house, we may occasionally take a little longer to respond, but every answer will be careful and personal.