FAQs

Our botanical candles combine an entirely plant-based rapeseed wax sourced in Europe, paraffin-free and poured in the Loire Valley, pure cotton wicks and fragrances composed in Grasse. They contain at least 97.5% ingredients of natural origin, and our fragrances between 75% and 90%. The jars and lids are crafted in Tuscany by master glassmakers.

Not yet. Our jars are designed to be reused, and candle refills will be offered in all six fragrances: we will announce their launch on social media and by email.

Our fragrances are composed in Grasse with a French perfumer. They contain between 75% and 90% ingredients of natural origin, selected for their virtues and the finesse of their olfactory expression, with no CMR substances and no animal-derived ingredients. We use synthetic ingredients when they better preserve biodiversity or avoid overexploiting rare plants.

A 240 g Signature Candle burns for approximately 60 hours, a 70 g candle for approximately 20 hours. To get there, burn it for one to two hours each time, until the whole surface of wax has melted, then trim the wick to 5 mm before lighting it again.

No candle is entirely risk-free: even with an entirely plant-based wax, burning releases fine particles. Place your candle on a stable, heat-resistant surface in a well-ventilated room, never leave it unattended and never burn it for more than 2 hours at a time.

The Scented Stone is carved from Lutetian limestone in La Roche-Guyon. Place it in the room of your choice and apply the fragrance to the top: 2 to 3 drops for the stone in the Miniature Stone Set the first time you use it. The stone absorbs the fragrance, then releases it slowly, without combustion or heat: a few drops scent a small room for 24 to 48 hours, and as it becomes more deeply infused, it can diffuse for several weeks. To change fragrance, immerse it in lukewarm water for one to two hours, then let it dry for 24 to 48 hours.

Orders are prepared in Paris and shipped within 48 working hours, with a tracking number; delivery then takes 2 to 5 working days on average in France. At the end of the year, order early for your gifts.

In mainland France, delivery is complimentary from €100; below that, it costs €10 to your door or €5 to a pickup point. You can have your order delivered directly to the person you are giving it to, and add the complimentary gift ribbon and your message from your cart.

Yes: we deliver to the European Union, Switzerland, Norway, Iceland, the United Kingdom, the United States, Canada and many other countries, as well as Guadeloupe, Martinique, French Guiana, Réunion and Saint Barthélemy. Delivery is complimentary from €100 in France, the European Union, Switzerland, Norway and Iceland, from €90 in the French overseas territories, from £100 in the United Kingdom, and from US$150 in the United States, Canada and the rest of the world. Rates and delivery times for your address are shown at checkout.

For delivery before Christmas, please order by Thursday 10 December for the United States, Canada and the rest of the world (including French overseas territories and Oceania), by Saturday 12 December for Europe (including the United Kingdom and Switzerland), and by Tuesday 15 December for mainland France. You will find these dates on our Christmas: order deadlines and gift card page.

Yes. Every scented remedy comes in its signature box. The madder-red ribbon and your personal message are complimentary: simply add them from your cart. We can also deliver directly to the person you are giving it to.

As orders are prepared very quickly, please contact us as soon as possible: we will do our best to help.

No, in-store pickup is not currently available.

We accept Visa, Mastercard and American Express cards, as well as Apple Pay, Google Pay and PayPal.

For orders delivered within the European Union, you have 14 days from receipt to let us know you wish to withdraw from your purchase, without having to give a reason, then a further 14 days to send the product back to us. We refund your entire order, including the original delivery costs, no later than 14 days after your request. Return shipping costs are your responsibility, unless the product is defective. Returns of orders delivered outside the European Union are not accepted, except in the case of an error on our part.

To make a return, please email us with your order number via the contact form on our website or at contact@maisonmonravel.com. We will then send you precise instructions and, if necessary, a return label. Then pack the item carefully. We will refund you no later than 14 days after your request.

Contact us as soon as you notice the defect, with a photo of the product, a description of the problem and your order number. We will handle your request as a priority and offer you an exchange or a refund.

You can reach us via the contact form on our website or by email at contact@maisonmonravel.com. We do our best to reply quickly to every request. As a young house, we may occasionally take a little longer to respond, but every answer will be careful and personal.